Refund and Returns Policy

At Foliyaj, we strive to provide you with the best quality plants and gardening products. However, if you are not satisfied with your purchase, we are happy to assist you with returns and refunds, subject to the following terms and conditions.

1. Return Policy

We accept returns under the following conditions:

• Eligibility for Returns: Items can be returned within 7 days of delivery. The product must be unused, in its original condition, and with all tags, packaging, and receipts intact.
• Non-returnable Items: Certain items such as live plants, seeds, and perishable goods cannot be returned due to their nature. Please check the product description for specific return information.

2. How to Return an Item

To return an item, follow these steps:

1. Contact Us: Send us an email at [Insert Email Address] or call us at [Insert Phone Number] to initiate the return. Include your order number, the product you want to return, and the reason for the return.
2. Return Approval: Our team will review your request and provide you with instructions on how to return the item. You may be required to send photos of the product if it’s damaged or defective.
3. Shipping the Item: Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item sent by us. Please ensure the item is securely packed for return shipping.

3. Refund Policy

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Refunds will be processed under the following conditions:

• Refund Method: If approved, your refund will be credited to your original payment method within 7-10 business days.
• Refund Amount: The refund will be for the purchase price of the product(s) minus any shipping charges. Shipping fees are non-refundable.
• Damaged or Defective Products: If you receive a damaged or defective product, you are entitled to a full refund, including shipping charges, or a replacement, at your preference.

4. Exchanges

If you received a defective or damaged item, you may choose to exchange it for the same item, subject to availability. To initiate an exchange, please contact our customer service team at [Insert Email Address] or [Insert Phone Number].

5. Cancellations

You may cancel your order within 24 hours of placing it by contacting us directly. If your order has already been shipped, it will be subject to our standard return process.

6. Late or Missing Refunds

If you haven’t received your refund after the processing period, please:

• Check with your bank or payment provider, as there may be delays in processing.
• Contact us at [Insert Email Address] if the refund hasn’t been credited after 10 business days.